Understanding Your Needs and Wants

If you are reading this section of our website, chances are you never imagined you would be researching placement options for yourself or for a loved one who has suffered a catastrophic injury. These life-altering events occur in a split second. Life as you have known it until this time is forever changed. We know how you feel and we are here to help.

Our intake professionals possess expertise as well as compassion and understanding.  If for some reason we are unable to meet your needs, we will do our very best to help you locate other resources or facilities. When you call NeuLife, you will be speaking with any one of our team members with  between 10 to 25 years’ experience working with trauma victims and their families. You can share anything, no matter the situation. These same individuals are financial specialists, litigation specialists, and some are certified workers’ compensation instructors, all of whom have the expertise to help you in the best possible manner no matter the source of funding.

Making a decision regarding what facility or program to choose can be less stressful when you realize you have options. Those individuals in facilities who are most experienced and confident in their abilities to provide the highest quality service to people in need of services will encourage you to look at all options before making your decision. While NeuLife is a beautiful and spacious facility inside and out, don’t let the physical attributes sway your decision here or in any other facility. What makes a facility strong is the team members who work individually and collectively to support each client admitted in order to achieve the most successful outcome possible meeting each client’s individualized clinical and personal goals.

Some suggestions when visiting any facility:

1. Participate in a formal tour and meet as many team members and staff as possible.
2. Stop by to visit again. Note: Keep in mind that the staff in each facility are there to care for and provide services and supervision to the clients as well as to keep them safe. So be respectful of that fact if staff are in meetings, with clients or in the community and not readily available to meet with you.
3. Ask how much daily interaction your family member have with clinicians, meaning the  speech therapist, physical therapist, occupational therapist, cognitive specialist, behavior analyst, psychologist, neuropsychologist, nurses, physicians, social worker…
4. Ask how often progress reports will be sent to you and the method of reporting.
5. Ask how often and from whom you will receive telephone or email communication updates.
6. Ask if the facility will obtain written authorization from the funding source to admit your family member there. Note: If this is not the facility’s policy, it is suggested that you obtain documentation in writing that ensures you will not be responsible for any loss incurred by the facility if the funding source does not pay the facility.
7. Ask for the names and phone numbers of five family members of individuals who have been discharged from the facility. Note: A list should be readily available when you ask this question. Call at least three on the list, keeping in mind there can be unresolved issues in any situation.